Honda of Chattanooga OPEN HOUSE...

[froggie3kb]

Were having our annual Open House Saturday June 9, 2007.

Celebrating 45 years as a Honda Dealer!


Starting at 9am till 5pm

Refreshments, door prizes, live radio remote with KZ106

SALE Prices on everything here from motorcycles, ATV's, watercraft, and power equipment.

And bring your bikes to show off in the bike show!!!

[Chris27tn]

SALE Prices on everything here from motorcycles, ATV's, watercraft, and power equipment.
Will the "sale prices" compare to Southern Honda??

[froggie3kb]

Will the "sale prices" compare to Southern Honda??


What model in paticular are you interested in?

[Nitrod86gt]

Lol considering I had worked there for two years (and still work for Tim), one as a salesman, I would like to hear some of the things that you have to say. Especially now that the place has all the bugs worked out from the move.

[froggie3kb]

Lol considering I had worked there for two years (and still work for Tim), one as a salesman, I would like to hear some of the things that you have to say. Especially now that the place has all the bugs worked out from the move.



Just had a guy buy an f4i from us that traveled up from ATL to Southern 1st, and then realized they jacked the interest rate up on him from what we approved him at to make $$ on the back end, and then had it financed for 72 months and the customer was thinking it was 60 months until he showed up. He then ends up coming back over here after finding out about that...

Like I said I'm not going to say anything bad about Southern...:nice:


Long story short...;)

[GreenMachineZX9R]

YEp Ive heard about the high interest rates and back end money making @ southern for some time now.....And you wonder why they have such blow out pricing on the bikes....Lmao.....

I might have to swing by and see the ol green lantern @ the open house.....

I'm surprised you havent talked them into giving you a demo 1000rr as pay compensation....lol

[CAutoC3]

My old Honda has a new custom tail section that I may reveal on your open hizzie.

[Thiago_Leal18]

hear is my DIME FOR HONDA SOUNTHERN FUCK YOUU!!!!!!!

they treat ppl like shit! my two cents, if you don't like what i sayed fuck you too lol

thats just my opinion , they might treat other ppl good as fuck if they think they got some money =]


hey froggie anyways i might come man!
when u getting another bike hehe? you being telling me you getting one for like 2 years now lol...

[froggie3kb]

YEp Ive heard about the high interest rates and back end money making @ southern for some time now.....And you wonder why they have such blow out pricing on the bikes....Lmao.....

I might have to swing by and see the ol green lantern @ the open house.....

I'm surprised you havent talked them into giving you a demo 1000rr as pay compensation....lol



Now dont get me wrong, if I was paying cash and wasnt ever going to worry about having it worked on there then I would buy there.

So dont take it as me talking trash about them everyone...:nice:

Come on by man, you might win something and I believe were still going to be taking entries for the Turbo jet ski were giving away in a couple weeks...

lol man I wish, i'm just glad I dont have to stare at a white 600rr all day because there on backorder otherwise i'd be sick...:nod:

[froggie3kb]

My old Honda has a new custom tail section that I may reveal on your open hizzie.



Come on down man... Trade that Honda in on a new one...:nod:

[froggie3kb]

hear is my DIME FOR HONDA SOUNTHERN FUCK YOUU!!!!!!!

they treat ppl like shit! my two cents, if you don't like what i sayed fuck you too lol

thats just my opinion , they might treat other ppl good as fuck if they think they got some money =]


hey froggie anyways i might come man!
when u getting another bike hehe? you being telling me you getting one for like 2 years now lol...



lol


Thats cool man, just swing on by.

Sadly its going to be a few months, i'm digging myself out of about $20k in debt from the business failing so i'm trying to dig my way out of the hole right now without ruining my credit... But by the end of the year for sure i'll be back on 2 wheels...:(

[Hotrod]

Lol considering I had worked there for two years (and still work for Tim), one as a salesman, I would like to hear some of the things that you have to say. Especially now that the place has all the bugs worked out from the move.


:rofl: Sorry Aaron,but this was hilarious.He posted about the open house,and you were quick to post this.Then he posted an example quickly after you said this,and you never responded back.:rofl2:

On a side note,i have heard the same stories,i'm sure there are always 2 sides just like anything.

[froggie3kb]

On a side note,i have heard the same stories,i'm sure there are always 2 sides just like anything.


:nod: :werd:



Were not a car dealer, we dont play any games and if your shopping give me a call before you buy anywhere and i'll do what I can do guys...;)

[froggie3kb]

Well its almost here, if your shopping around then Saturday would be the timem to come see me... I've been working out, so I can get the owner in a headlock so I can get you guys a killer price...:nod:

[Cloner]

Well its almost here, if your shopping around then Saturday would be the timem to come see me... I've been working out, so I can get the owner in a headlock so I can get you guys a killer price...:nod:

Hell's bells, man...why didn't you say you'd kick Barry's ass. I'd pay just to see that!!!:whip2:

See you Saturday,

Cloner

[Nitrod86gt]

:rofl: Sorry Aaron,but this was hilarious.He posted about the open house,and you were quick to post this.Then he posted an example quickly after you said this,and you never responded back.:rofl2:

On a side note,i have heard the same stories,i'm sure there are always 2 sides just like anything.


I lost this thread until he just posted back in it which is why I didn't get to respond. I'm sorry but if you drive that far you BETTER know your rate and terms before you ever step foot in the door. Nothing is hidden from customers. Everytime I quoted someone for financing I always made sure the deal was done before they hit the road. Yes they make money on the back end but WHERE ELSE would that make it? I mean come on, you cant keep a business open by giving stuff away which he pracitcally is on the bikes. Nothing is overcharged on the back end. Sometimes we sold accesories right at retail but we ALWAYS give breaks on multiple items. You can't come in and expect to get 15 percent off on a backrest when you just got the bike 2 grand cheaper than you would somewhere else. Now as far as his example I call bullshit. If you gave the guy a rate from your store Honda WILL NOT ALLOW Southern to change the rate or jack it up because it shows favoritism. (this is if he did the credit app with you guys first) And that goes for any dealer. The guy probably came in, didnt want dick except for the bike, and he had been quoted a rate one point higher than approved to leave a little room just in case. (thats the most ive ever seen them go to try to make SOMETHING off the deal.) He probably said "I need my payment to be here" and thats where they put him to get it there. If that was, in fact, the situation then the salesman, the finance clerk, and the builders in the back just worked for free so that guy could save a ton of money. (especially the salesman considering they TOTALLY work off commission and dont make a dime off units) Now how much sense does that make??? If you think that Southern is the only place that uses financing to try to make a little money then you've never bought a car or motorcycle from a dealership before. Why do you think car salesman so anxiously wants you to fill out a credit app. as soon as you walk in? Funny thing is I had heard customers complain about this same stuff before (because they HEARD that so and so did this or that at Southern) yet you'll see the same guy in there the next year complaining again and buying another unit. :violen:

[jaebo74]

sounds like a fair assessment , but if the salesmen make nothing, why do they work there , is it that good of a job?

[Nitrod86gt]

No I didnt say they didn't make anything. They don't make anything if you just come in and buy the unit for such a discounted price yet wont pony up for at least an oil change or something. Gary used to say that he was "building his empire one spark plug at a time". He meant that on every unit he AT LEAST will sell a spark plug with it. Its all totally commision based. We sit there and fill out all kinds of paperwork but if the customer wont get anything then its basically a waste of time as far as their paycheck is concerned. This isn't deceptive, this is fact. Matter a fact me and most of the other salesman were VERY forward about letting customers know that they in fact made their money on accesories and financing instead of units. I was asked a 100 times a day, "how do you guys make money'??? and that was our answer. Is that wrong? It FORCED us to work hard as salesman or we didn't eat. If your potential is good then YES you can make a ton of money there BUT if you're slow to learn or just can't get it then you dont make it long. You can actually work an entire month there, getting a weekly draw, and OWE the company money at the end of the month after working 50+ hours a week if you had a slow month. So to awnser you and all the rumors YES we make money on back end, YES we make money on accesories but we aren't deceptive about anything. We are simply trying to make a living like everyone else. You save a ton of money by going there so why is it such a bad thing that we ask our customers to at least buy a spark plug or a few quarts of oil or finance at a point higher so we can make 5 more bucks that month?

[froggie3kb]

No I didnt say they didn't make anything. They don't make anything if you just come in and buy the unit for such a discounted price yet wont pony up for at least an oil change or something. Gary used to say that he was "building his empire one spark plug at a time". He meant that on every unit he AT LEAST will sell a spark plug with it. Its all totally commision based. We sit there and fill out all kinds of paperwork but if the customer wont get anything then its basically a waste of time as far as their paycheck is concerned. This isn't deceptive, this is fact. Matter a fact me and most of the other salesman were VERY forward about letting customers know that they in fact made their money on accesories and financing instead of units. I was asked a 100 times a day, "how do you guys make money'??? and that was our answer. Is that wrong? It FORCED us to work hard as salesman or we didn't eat. If your potential is good then YES you can make a ton of money there BUT if you're slow to learn or just can't get it then you dont make it long. You can actually work an entire month there, getting a weekly draw, and OWE the company money at the end of the month after working 50+ hours a week if you had a slow month. So to awnser you and all the rumors YES we make money on back end, YES we make money on accesories but we aren't deceptive about anything. We are simply trying to make a living like everyone else. You save a ton of money by going there so why is it such a bad thing that we ask our customers to at least buy a spark plug or a few quarts of oil or finance at a point higher so we can make 5 more bucks that month?


Just curious...

So you tell the customer, "Were going to jack the interest rate up on you, so you will continue paying us over the whole term of your loan, ok..."

Is that what your saying?


Maybe its just me, but I find that dishonest toward the consumer. I'd rather pay a couple hundred more for the bike, knowing there not jacking the interest rate up to make there $$ back...


We DO NOT play games with the interest rate to make $$ on the back end, the interest rate your approved at is what we give you...

[jaebo74]

well i reread your last statement to see what i missed i found it i misread said statement , i appologize

BUT, i have been to Southern to check on some riding equipment and didn't get a bit of help. we were in there 10 minutes and not one soul asked if we needed anything , it didn't seem like you guys had to work too hard to get your commision ,and it didn't seem too many people were going hungry , i mean they didn't want my money so obviously , somebodies making good money somewhere ,other than equipment and various parts .

i have never owned a honda street bike , but i have purchased many honda
accessories for different dirt bikes and i have never been anywhere that gave me better service , or answered questions quicker or treated me like a customer than Honda of Chattanooga .




(until they found out i knew the green lantern,then they treated me like shit)









/jk froggie

[Nitrod86gt]

Froggie, I dont think one point is "jacking the interest rate up" but whatever. the money you make off that one point is nothing but at least it's something!!I understand you being loyal to the store but here's some hard math for anyone watching.:

Take a 2007 CBR1000rr

Your price: 9999.00
Our price: 9483.00

Ok lets look at price after financeing:
Your bike @7 percent interest= 10698.93
Your bike @7 percent PLUS the dock and setup fees you charge= 10898.13 (roughly at 200 dollar dock and setup, industry standard)

OUR bike@ 7 percent= 10146.81
OUR bike @ the Southern Honda JACKED UP interest rate of 8%= 10241.64
Plus we dont charge any setup or dock fees.



The customer saves 656.49 cents. Lets not even LOOK at a Goldwing comparison because the savings would be in the thousands. Now I don't care who you are or how slowly things went thats a ton of money left over. Thats a free slip on or a free helmet and jacket. If you wanna go further you take that 94.83 we made off of "jacking the rate up". Pay a salesman, a setup technician, a quality control technician,finance specialist, filing clerk, the delivery company, gas for the unit, rent for the building and electricity (or its percentage of both) and see how much we made in the end profit. How much did you guys make profit? I'm sorry but I am sick of hearing all this crap about Southern Honda being dishonest or whatever. I can understand the complaints about waiting on units and financing (which is VERY minimal now) but paperwork does take a while! As far as us jacking up rates or prices, look at my example. Nuff said.

[Nitrod86gt]

Jaebo..ten minutes?? Dude look at how big that place is. You could walk around in there for an HOUR and them not know you are there. I had to walk up and ask someone for help when I needed a bottle of fork oil from H.O.C. when I was in that neighborhood so why is that so much to ask in a store the size of ours? I assure you that everyday I was a salesman there that I busted my ass for every penny I made so don't assume the customer just comes to you and throws you money. Most of our work is over the phone so you can't tell me you didnt see almost every salesman in there working the phones unless you came at a REALLY slow time. (which does happen) But if you were in there to get gear you were dealing with the parts dept, not the salesmen. I have to say that I really don't like the way the guy who runs parts does business so take what you want to from there but generally the associates are knowledgeable and eager to help. I guarentee that if you go in and ask for Tammy you will get more help than you will ever need. You have to realize that they are understaffed in parts so its hard to determine whos with who, whos been helped, who hasnt. Does someone walk up to you everytime you standing around in department stores or the grocery store? If you asked for help and no one did then I could see you being mad but walking in standing for ten minutes and then assuming what you did is ridiculous. You would probably get about the same prices up there but if you were to form a relationship with someone at the store I'm sure you would see dollars getting knocked off here and there. It works the same at any other dealership.

[jaebo74]

think about how long 10 minutes is when you go into a store and attempted to ask 3 people for help (and you were willing to drop about 1500 on a riding suit and maybe a new helmet if you've got any cash left over )and everytime
you tried to stop someone they kept walking .

now , i'm sorry that everybody thinks you guys are dirty , i particularly don't care as long as everybodies up front and doesn't try to pull a sale auto mall tactic on me , i understand that you guys make money selling extra shit like higher interest loans and such thats fine , but i don't believe i should be ignored when i'm in there to help someone earn so money. and on a side note i happen to agree with you that if someone came in and purchased a bike for cash and was happy with the dela they should at least spring for the first service or two with yall .

sorry i hijacked yall proceed

[Nitrod86gt]

Yeah now that IS a problem is you asked three people to help you and they kept walking. (unless, again it was a bike salesman because those guys are usually running back and forth putting in parts orders with customers sitting at their desks) I will be sure to bring that up with the parts manager. Would you like me to put you in contact with him? It may get ya some free oil or something. (dont quote me on that lol.)

[jaebo74]

no don't sweat it, that was a year ago ,i got over being mad about it
but even a bike saleman could point a man in right direction don't you think

[Nitrod86gt]

depends on the salesman...if its someone like Gary he probably was in such a blur that he wouldnt have time lol...all they would do is refer you to the counter...u really shoulda let the parts manager know..Or even better the GM so they will fire the parts manager lol...Might at least get ya a free t shirt or something lol..The key guys to talk to are the guys on the counter...they are cool and like i said if you get to know them well enough, dollars start coming off your prices :)

[jaebo74]

hhahahaha
don't hate the parts manager do you ?

[froggie3kb]

Froggie, I dont think one point is "jacking the interest rate up" but whatever. the money you make off that one point is nothing but at least it's something!!I understand you being loyal to the store but here's some hard math for anyone watching.:

Take a 2007 CBR1000rr

Your price: 9999.00
Our price: 9483.00

Ok lets look at price after financeing:
Your bike @7 percent interest= 10698.93
Your bike @7 percent PLUS the dock and setup fees you charge= 10898.13 (roughly at 200 dollar dock and setup, industry standard)

OUR bike@ 7 percent= 10146.81
OUR bike @ the Southern Honda JACKED UP interest rate of 8%= 10241.64
Plus we dont charge any setup or dock fees.



The customer saves 656.49 cents. Lets not even LOOK at a Goldwing comparison because the savings would be in the thousands. Now I don't care who you are or how slowly things went thats a ton of money left over. Thats a free slip on or a free helmet and jacket. If you wanna go further you take that 94.83 we made off of "jacking the rate up". Pay a salesman, a setup technician, a quality control technician,finance specialist, filing clerk, the delivery company, gas for the unit, rent for the building and electricity (or its percentage of both) and see how much we made in the end profit. How much did you guys make profit? I'm sorry but I am sick of hearing all this crap about Southern Honda being dishonest or whatever. I can understand the complaints about waiting on units and financing (which is VERY minimal now) but paperwork does take a while! As far as us jacking up rates or prices, look at my example. Nuff said.


From the customers that have bought units from me, the difference in the interest rate was more than just 1%...

Lets use the F4i guy from Atlanta as an example, to show the difference the interest rate can make... We got him approved at 8.9% through American Honda and you had him set at 11.4% through American Honda.

Lets use the prices of the 1000RR's since you posted those up.

Our price which is NEGOTIABLE - $9999
8.9% Interest rate paying $207.08/month for 60 months which if you paid on it the whole term would be $12,424.80


Southern's price - $9483
11.4% Interest rate (true example from a customer) paying $208.08/month for 60 months which if you paid the whole term would be $12,484.80


I didnt just multiply the final sale price by 7% like what you did above, or atleast to me that what it looks like.

And also, we DO NOT charge a setup fee! We charge a $99 documentation fee which is an administrative fee that covers notarizing all of the paperwork, title work, registering the unit, etc.


Maybe its just me and I dont know how to figure interest rates, but does anyone else just that he multiplied the total by X% and then added the two together to come up with a total price at the end of the term?

Check out the figures and see who came out paying more?:eek: And on the guy from ATL with the F4i, you only beat our price by $50 but after the interest rate being jacked up he would have paid around $500+ more after his term was over.

Somebody tell me my figures are wrong and I will apologize, and shutup...;)

[Cloner]

Somebody tell me my figures are wrong and I will apologize, and shutup...;)

Nope, you are correct, Frogman. There's a one dollar per month difference in the payments, which adds up to a $60 difference over the life of the loan. Any way you add it, a higher payment means the item costs more to the consumer.

However, once you factor in the $99 documentation fee, the HOC payment goes up to $209.13. That means your bike actually costs $63.00 more over 5 years. SIXTY THREE WHOLE DOLLARS!!!!!!!!!!!! That means your $99 doc fee actually costs $123 over the life of the loan.

Here's my advice....advertise your best price and terms, don't add ANYTHING on top of it, and let the consumer compare apples to apples. Buying a new vehicle is hard enough without the dealer trying to fuck you from unforseen angles.

I'll tell you what rubs me wrong about Southern, though.....they advertise a price, but won't give it to you unless you buy extended warrantees, 'n such. And don't even try to deny it. I have too many friends who have bought bikes there and thought they were getting a good deal despite having to buy that warranty until the interest rate game was pointed out to them. If one of your customers takes you to court on this they'd win without question. Unless you advertise the warranty requirement with the price you can't force the consumer to purchase it. It's ILLEGAL. Hopefully somebody will call you on it someday.

Meanwhile, EVERY dealer does something to fuck the consumer. Extended warranty "requirements", "doc" fees, "setup" fees, "sales" fees, "fuck you in the ass" fees, it's all the same to me. Tell me what you're gonna sell the bike for and charge THAT! Anything else is absolutely dishonest. Charge enough to cover your costs, like documentation and setup, and call it part of the price. If you think this outprices you compared to your competition, then advertise your price versus the competitor's REAL price. All consumers want is to be treated fairly. Dealers need to remember that if they aren't in the market to provide a service to the consumer then they don't need to exist at all.

I'll buy used, from real people who speak plainly and aren't in business to fuck me.

Cloner

[Nitrod86gt]

No cloner you are ABSOLUTELY WRONG!!!! Your scenario is right BUT if we advertise a price we HAVE to sell it at that price..That never changes!!! And youre right that is illegal. SO with that said, if it has happened, then you tell your friends to take the ad that they got their price from and take it back to the dealer for a refund of any money they lost. It's funny that you would say that Cloner because usually you are rational but if your friends said that then they are full of it. THERE IS NO REQUIREMENT TO GET THE PRICES AT SOUTHERN THAT ARE ADVERTISED!!! You do realize how illegal that is and how stupid it would be for the dealership to falsely advertise prices? Especially since they scrutinize our dealership more than ANYONES because we sell so many...Froggie, I call bullshit, especially now. If that guy told you we jacked him up that high, then he was lying, probably because he was mad. American Honda would shit their pants if they saw a dealer jack up someones rate that much. Again, we are in daily contact with them so its not possible for us to even pull something that crazy. Anyone in the business thats half-way understand the financing part of American Honda, you would know this. Obviously you arent a salesman or finance person or you would know better to make such claims. I love seeing how crazy these stories get. Just like some customers used to tell us they had been sitting there for HOURS when we knew they had only been there 30 mins.

[froggie3kb]

Froggie, I call bullshit, especially now. If that guy told you we jacked him up that high, then he was lying, probably because he was mad. American Honda would shit their pants if they saw a dealer jack up someones rate that much. Again, we are in daily contact with them so its not possible for us to even pull something that crazy. Anyone in the business thats half-way understand the financing part of American Honda, you would know this. Obviously you arent a salesman or finance person or you would know better to make such claims. I love seeing how crazy these stories get. Just like some customers used to tell us they had been sitting there for HOURS when we knew they had only been there 30 mins.


Maybe the owner was lieing and I guess came to us just to pay a little bit more $$, who knows...

To my understandings through American Honda you can jack up the interest rate 3% to make $$ on the backend, we dont do that so i'm not 100% sure but I believe thats what I was told. I'll double check with the owner tomorrow because I was pretty sure that was the #...

Actually I am a salesman, and finance person as well so I do deal with financing everyday so once again you go ASSUMING things that are not correct.

I'm sure not everything said about Southern is true, but i'm just going off of what these customers tell me that leave a place where they can supposively save $$ to come to us... I didnt make the claim, I was going off of what a 40+ year old man told me not some kid. And it'd be different if i'd only heard it one time.

lol yea you gotta love it when they exaggerate on time, we had a lady saying she had been waiting on her salesman who was doing a pre-delivery for another lady since she had left to come back with her husband but she had been waiting for a "while" when it had been about 5-10 minutes when she was asking me how much longer would he be...

If I hated Southern, I wouldnt send some people your way lol. Some items we cant even touch your pricing, which is only a few but when they try to haggle on the price i'm honest with them and tell them they'd be better off to hit you guys up because we cant match it.

And I have nothing against you Nitro, so dont make comments directly towards me. I am actually enjoying this lil talk...:nod:

Just curious, what do you do over at Southern again?

[Cloner]

No cloner you are ABSOLUTELY WRONG!!!!

I'm just reporting stories from three people who've bought hardware at Southern. All of 'em have an extended waranty and all of 'em were told they had to buy the warranty to get the "good price".

I have no personal experience with Southern outside of gear purchases browsing, and I'm business savvy enough to know that if I was presented with such a situation I would not be pressured into such a deal. That said, I trust the three gentlemen who related these stories to me. I work with two of them and I interact with them on a daily basis. Both bought VTXs. The other is a guy I ride with regularly who traded an RC51 for a CBR1000RR. They all independently told the same story. To me, that's nearly gospel.

It's pretty easy to manipulate someone who doesn't know his rights into doing someting that's not necessarily in his best interest, and I think that's what was done to these guys. It's easy to couch such a thing in a way that's not illegal, but it's certainly unethical, and that's what bugs me. If it was a one time occurance I'd chalk it up as a fool and his money being parted. However, when it's three instances and I consider all of the "victims" to be of at least average intelligence, then that's another thing all together, and it indicates a pattern of prevalent abuse of the customer.

For that reason alone I'd personally have trouble doing business at Powersports. You can tell anybody you want about these experiences. Maybe it'd be good if a general manager knew what outsiders were saying about his business. If nothing else, he can tell his salesmen to MAKE SURE to offer extended warranties and other ancillary items at the time of purchase, but to be sure that the customer knows that NONE OF THEM ARE REQUIRED FOR PURCHASE OF THE MOTORCYCLE AT THE ADVERTISED PRICE. Even it the problem isn't widespread within the business, such a reminder might discourage an overzealous salesman from taking advantage of his customers for a few extra bucks, and might enhance the future reputation of the business as a whole.

This thread isn't a debate for me, and it isn't an assertion of misdeeds. I've related to you three independent tales of business done at Southern Honda and I've given you my sincere feelings with relationship to those tales. I don't want anything from you, or from Southern. I've told you that I've chosen not to do business there, and I'll hold that position until I get independent confirmation that business practices at Southern have changed.

It's not personal, it's a business choice. I choose to give my money to people that I trust, and I don't trust anyone within that business. I only know you from this forum, and if, in the future, we build a relationship outside of this forum and I come to trust you I will do business with YOU, as an agent of that establishment and those transactions might move me toward a better opinion of the business as a whole. However, I'm not going to seek an agent to do business with there whilst there are people that I trust in other businesses.

Love it or lump it, with most people large purchases are heavily influenced by the buyers degree of trust in the seller.

My 2 cents,

Cloner

[Chris27tn]

I can see where a salesman may try to sell a warranty to make more money but I myself wouldnt let one tell me I had to to get the "good price"

If someone fell for that its their own fault.

But also thats a bit unethical if thats how the the salesman sold the warranty.

[Nitrod86gt]

If a salesman did in fact try to pull something like that, I assure you he would be fired on the spot..Get the salesman name and tell the manager. If they all three didnt do it then, then its their fault. I'm sorry but I find it hard to believe that a person can walk in with an advertised price, get told something like that, and NOT wanna see the manager. Thats why I call bullshit. If they walked out of the store and didn't say anything then its on them. I agree totally that salesman should be shit canned before he gets the dealership into trouble.